How to Recognize Good HVAC Customer Service

As a customer, you’re not going to pay for terrible service. If you don’t feel satisfied, you won’t be doing business with that company in the future. And why should you? It’s your money and your choice. Here are some tips to help you recognize good HVAC customer service so you can get the most bang for your buck.

HVAC Pros Listen and Investigate Your HVAC technician should have a thorough knowledge of the heating and cooling system in your home. Make sure they investigate and understand your issue. A good technician should be asking questions, such as:

• What’s the specific problem?
• How long has it been an issue?
• Have their been any prior repairs attempted?

HVAC Pros Practice Good Communication

The technician should inspect the system and provide you with a detailed action plan, taking the time to answer any questions. A timeline and total cost of services should also be included so there won’t be any surprises. If the service can’t be completed in one visit, they will provide an estimated timeline of when the work will be completed.

HVAC Pros Are Well Equipped

Finally, pay attention to their level of professionalism. A good technician should have the proper tools. If the job requires more than one technician and only one is sent at the time of the work, this speaks volumes to the integrity of the company. This will be a good indication of the type of HVAC customer service you can expect.

At Sobieski Services, Inc., our goal is to help our customers in Delaware, Pennsylvania, Maryland and New Jersey learn more about energy and home comfort issues – especially HVAC and plumbing issues – so that they can save money and live in healthier, more comfortable homes.

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