Clogged Drain? What You Can Expect From Service & Repair Calls
Slow-moving water, frequent back-ups and escalating utility costs can all point to a clogged drain or other drain problems in a home. Whether calling as part of a regular maintenance program or to deal with specific issues, homeowners contacting a plumbing service have a right to a certain level of service. Knowing what to expect before the technician rings the bell will ensure you get treated properly.
- Reliability. When scheduling an appointment to service or evaluate your drain system, the customer service representative should inform you of everything you need to know about the plumbing technician’s arrival. Homeowners should get a pre-arrival call to verify the appointment 30 to 45 minutes before the scheduled time, leaving you free to attend to other business or errands.
- Ready, willing and able. There is nothing more aggravating than a service company that does not have the proper parts to complete the job. A professional comes prepared for most anything when called to make a repair. Your plumbing technician should have all the tools and safety equipment they need to fix your system and get the drains working properly. They should carry protective shoe covers with them to avoid tracking grime across your floors as well. They should be there ready to fix the problem and provide friendly service in the process.
- Honest transparency. A plumbing technician should evaluate the drain problems and discuss the findings with you prior to making any costly repairs. No work will be done until you know how much it is going to cost and why the repair is necessary. Sneaky fees are not part of the plan. The plumbing repair professional should have pricing options for you, explain the many discount programs, such as maintenance agreements, and be ready to answer any questions. Once the work is complete, a customer service representative should give you a follow-up call to ensure there are no additional issues with the system.
Whether you have drain problems, need a system treatment such as Bio-Clean or RootX, cable cleaning, leak detection or preventive maintenance, Sobieski Services has the trained professionals to provide the service you deserve. Contact us today for any of your drain system or HVAC needs. We proudly serve Wilmington, Middletown, Bear, Newark, West Chester, and the surrounding areas.
Sobieski serves Wilmington, Delaware and the surrounding areas. Our goal is to help educate our customers about energy and home comfort issues (specific to HVAC & plumbing systems).
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