I would like to recognize several of your employees for their service in conjunction with a heating problem at the home of Mr. and Mrs. V___ I am a Literacy Volunteer helping Mrs. V___ to learn English. When I arrived at the home on February 7 for an English lesson, I found the home freezing cold and learned the family, which includes five children, had been completely without heat for several days. They had one space heater set up in a bedroom where all seven of them had been sleeping.

I called Sobieski immediately and had the good fortune to speak with M___ who, over the course of two days, proved to be immeasurably helpful and as concerned about the family's circumstances as I was. She went way above and beyond the call of duty.

For the last four days, I have been singing the praises of Sobieski to anyone who would listen and simply want you to know what fine people you have working for you. Happily, those five children can go to be in a warm house!

Mrs. C. G., Newark, DE

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This is just a brief note to let you know that I received very good service from your plumbing company on Feb. 5, 2001. Only twenty minutes or so after I called, one of your technicians, G___, arrived at my door.

Thank you for a job well done.

Mr. K. K___, Wilmington, DE

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Mrs. M___ and I want you to know how pleased we are about the job your crew did installing the air conditioning system in our 150 year old house. R___ answered our initial questions in a knowledgeable manner and followed up with a more detailed survey. That made the difference in our choice of Sobieski over two other suppliers.

It has been a pleasure to work with all the people connected with this project.

Mr. and Mrs. R. M___, Wilmington, DE

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Oftentimes exceptional people do not receive recognition for their hard work and superior customer service. I do not want this to be one of those times.

I recently had J___ and his assistant, D___, come to my home on a service call for a heater problem. Their knowledgeable and courteous service was greatly appreciated.

In this digital world it's refreshing to meet someone who sincerely cares about the lifeblood of your business. . .the customer

Mr. J. K___, Wilmington, DE

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Your notice to the customer on the back of the bill indicates that you would like to hear from anyone with a problem. However, I'd rather tell you about my satisfaction with your company and technician, J___.

After two days of no hot water, J___ was able to diagnose the problem and came up with an alternative idea instead of waiting for the part to be shipped from the factory.

My kids think J___ is the hero for the week and Sobieski has a new satisfied customer.

Mr. M. Y___, Lincoln University, PA

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I wish to express my satisfaction to your company for an excellent installation of my furnace and air conditioner. The technicians were courteous, neat and thorough.

Never before have I seen anyone put down a mat to roll equipment in or out!

Mr. B. W___, Wilmington, DE